Come see us at the Chesham Repair Café on Saturday, 22 June

Top 10 Questions about our Refills Answered

As we have been meeting customers and doing refills, some questions come up very often. Here is a rundown of the most frequently asked questions…


Q: Where are the refill products manufactured?  

A: Orca and Bee has partnered with Miniml, a Yorkshire based cleaning and personal care manufacturer who share our values of zero waste by creating natural, eco-friendly formulations and use a closed loop system (where the containers that are used for stocking their products get sent back to them and reused) so there is no unnecessary plastic waste.


Q: What type of products do you refill?

A: We offer refills of home cleaning solutions such as laundry liquid, fabric conditioner, dishwashing liquid, anti-bacterial spray, floor cleaner, toilet cleaner, as well as personal care like liquid hand soap, shampoo and conditioner. At the moment, we stock Miniml products which are vegan, cruelty free, zero waste and British manufactured.


Q: Why refill when I can buy from the store or online?

A: Here are a few reasons but we could go on and on…

  • Refills reduce the amount of plastic waste going to the landfill
  • At an average cost of £1.30 per refill, its cheaper to refill than buy from a large manufacturer
  • We come to you, so it is easy and convenient to refill too
  • All our refill products are cruelty free, vegan and zero waste
  • You would be supporting a local business and British made products


Q: When do orders get delivered?

A: We dispatch within 1-2 days for orders placed before 8pm. If you would prefer to be at home when your order is delivered, please let us know and we can arrange it.


Q: Are the bottles for my own use?  

A: We deliver in our reusable bottles and you can decant the product into your own containers, and we collect the empties on your next purchase.


Q: Where can I buy bottles?

A: We recommend the first purchase to include your forever bottles, so that you have all you need for your zero waste and refill journey.


Q: I am not at home on the delivery day, where will you drop the items?

A: We drop at your door or at an assigned safe place that you can advise when ordering. You can also contact us after the order is placed to advise a safe place by...
or phone/WhatsApp: 07394 528088


Q: I forgot to leave the empties out, what can I do to return them?

A: We will ring the doorbell if you have empties to be picked up.


Q: Can I order other products from your website when ordering refills?

A: Yes, just place your order and check out as normal. We will deliver all items ordered with the refills.


Q: How do I cancel further orders?

A: As we do not run on subscriptions, there is nothing to cancel. If you simply wish to discontinue after ordering once, please let us know and we will pick up the empties.

Have we not answered your question? Feel free to call or message me at email:
or phone/WhatsApp: 07394 528088