Shipping policy

DELIVERY & RETURNS

We dispatch your orders according to the delivery method you select at checkout. Local Refills Delivery refers to the postal codes mentioned in the drop down menu. If your location is outside this radius, your order will be sent via Standard Delivery Tracked.  

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Standard Delivery (UK only) - 7-10 days 

Your order will arrive up to 10 days you receive the shipping confirmation email. 

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Royal Mail 48 Tracked* £4.99 - 2-4 working days (not guaranteed - see below*)

You must order by 12:00 (noon) for your order to be posted the same day (Monday - Friday). This is a Royal Mail 48 service which is not guaranteed but best endeavours on behalf of Royal Mail to deliver your order 48 hours after posting. 

*Tracked: Choosing this service will provide you with end-to-end tracking plus a predicted day and estimated time of delivery by SMS and/or email.

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Standard Delivery £3.99 (UK) - 7-10 days 

Your order will arrive up to 10 days you receive the shipping confirmation email. 

Please note:

If you order after noon on Friday, your order will be posted the following Monday. There are no mail collections on Saturdays.

If you order on a Bank Holiday, or when we have our annual Christmas shutdown, your order will be posted the next working day.

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Undelivered Orders

It is the customer's responsibility to check all delivery address details are correct before completing your purchase. Orders that go missing or are delivered to an incorrect address cannot be retrieved or replaced by us, if the delivery details were incorrect.

If your item is returned to us undelivered (for an incorrect postal address, not collected from courier in time, etc.), you will need to pay the full postage cost (i.e. £3.99 for a Royal Mail small parcel) to have your order resent to you.

We cannot refund orders that have not been delivered until 10 working days have passed since we posted it. They are still in the Royal Mail network and on their way.

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